A: We accept major credit/debit cards (Visa, Mastercard, Amex), online banking (FPX for Malaysian banks), and [mention any other methods like GrabPay, Touch 'n Go eWallet。

We process orders quickly to ensure timely delivery. Please contact us immediately at Whatsapp. If you need to change or cancel your order. We'll do our best to accommodate your request, but changes may not be possible once the order has entered the preparation or shipping phase.

Yes, an order confirmation email will be sent to the email address provided at checkout shortly after your purchase. Please check your spam or junk folder if you don't see it within a few minutes.

Absolutely. All transactions are processed through a secure gateway, and we do not store your credit card details. Your privacy and security are our top priority.

We currently offer delivery services across Peninsular Malaysia, including DHL Express for urgent deliveries.For customers in Klang Valley, same-day or urgent delivery options are available via Lalamove or GrabExpress.

A: Delivery charges vary based on your location and the selected delivery speed. You can view the exact charges at checkout after entering your delivery address.

Standard delivery typically takes 2–5 business days, depending on the destination.

For urgent orders, we do offer express delivery options

Yes, you can select your preferred delivery date during the checkout process. While we strive to meet specific time requests, we can usually only guarantee delivery within a time window (9 AM - 6 PM).

If the recipient is unavailable, our delivery team will attempt to contact them or leave the item in a safe place (if permissible and safe). Re-delivery attempts may incur additional charges.

Yes, we offer Next-Day delivery for orders placed.

Please select the Express Delivery option at checkout, and ensure your delivery address is within our eligible area.

For urgent requests outside the cutoff time, feel free to contact our customer service — we’ll do our best to assist.

Preserved flowers are 100% natural flowers that have undergone a sophisticated preservation process. This allows them to maintain their fresh appearance, soft texture, and vibrant color for several months or even years, without the need for water or sunlight.

With proper care, our preserved flowers can last from 1 to 3 years, and sometimes even longer.

To ensure the longevity of your preserved flowers, keep them away from direct sunlight, high humidity, and water. Avoid touching them frequently. Store them in a cool, dry place.

Yes, many of our products, especially the flower arrangements and custom gifts, are meticulously handmade with love by our skilled artisans.

Yes! Many of our gifts, including our personalized mugs and certain flower arrangements, offer customization options for names, dates, or short messages. Look for the "Personalize" option on the product page.

You can enter your desired text or details in the designated text box on the product page before adding the item to your cart. Please double-check for any spelling errors!

We love bringing unique ideas to life! Please [Contact Us] with your special request, and we'll do our best to create a bespoke gift for you.

Due to the delicate and customized nature of our products, all sales are generally final. However, if your item arrives damaged or there's a significant issue, please contact us within 24-48 hours of delivery with photos of the damage. We will assess the situation and work towards a satisfactory solution. Please refer to our [Refund Policy Page] for full details.

ou can reach us via:

• Email: hi@theblooms.co
• Phone/WhatsApp: +60108762900

At TheBlooms.co, we specialize in creating timeless and meaningful gifts, with a focus on handcrafted preserved flowers and personalized items. We pride ourselves on quality craftsmanship, unique designs, and dedicated customer service